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General Terms and Conditions


1. Applicability and Supplier
These General Terms and Conditions are applicable for all orders from the following online shop:

for all orders from:

Nordisk Company A/S,
Papirfabrikken 32,
DK-8600 Silkeborg, Denmark.
Represented by: Erik Møller

Our deliveries, services and offers are made exclusively on the basis of these General Terms and Conditions. The General Terms and Conditions therefore also apply to companies for all future business relations, even if they are not expressly agreed again.
The inclusion of a customer's general terms and conditions which contradict our general terms and conditions, will not be considered.

2. Conclusion of contract
The presentation of goods in the online shop does not represent a binding application for the conclusion of a sales contract. It is instead a non-binding invitation to order goods in the online shop.

After receipt of the purchase offer, you will receive an automatically generated e-mail confirming that we have received your order (confirmation of receipt). This confirmation of receipt does not yet represent an acceptance of your purchase offer. A contract is not yet concluded by the confirmation of receipt.

A sales contract for the goods is only concluded when we expressly declare acceptance of the purchase offer (order confirmation) or when we send the goods to you - without prior express declaration of acceptance.

In addition, a contract is already concluded at the time of the order if the payment is already made when the contract is concluded. 

3. Warranty
If delivered items have obvious material or manufacturing defects, including transport damage, please make a complaint immediately to us or the UPS employee who delivered the items. Failure to notify us of this complaint, however, has no consequences for your legal claims. For all defects of the purchased goods occurring during the legal warranty period, the legal claims for supplementary performance, for removal of defects/new delivery as well as - if the legal requirements are met - the further claims for reduction or withdrawal as well as compensation for damages, including compensation for the damage instead of performance as well as compensation for your futile expenses, shall apply at your discretion. Insofar as we grant you a seller's guarantee, the details result from the guarantee conditions, which are attached to the respective delivered article. Warranty claims exist without prejudice to the statutory entitlements/rights.

4. Shipping costs
Depending on country, the costs vary.

Belgium, Luxembourg, Netherlands, Czech Republic: 12€ (free shipping for purchases above 150€)

Finland, France, Austria, Sweden: 15€ (free shipping for purchases above 150€)

Greece, Ireland, Italy, Portugal, Spain, Croatia, Poland, Slovakia, Slovenia: 21€

Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary: 25€

Cyprus, Malta: 35€

5. Payment
You can pay either with VISA, MasterCard or PayPal.

When paying by credit card, the purchase price at the time of order on your credit card is reserved (authorisation). The actual charge to your credit card account is made at the time we ship the goods to you.

When paying with PayPal, you will be redirected to the website of the online provider PayPal during the order process. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. You will receive further information during the ordering process. The payment transaction is carried out automatically by PayPal immediately afterwards.

6. Retention of Title
The goods remain our property until full payment has been received.

7. Pricing 
All prices include VAT. The current price is the one that is indicated on the Nordisk online shop for the product at the time of ordering.
Nordisk Company A/S reserves the right to change prices that are incorrectly indicated on the Nordisk online shop. Nordisk Freizeit GmbH also reserves the right to make price changes at any time, as well as changes to the fees and/or other costs stated on the Nordisk online shop.

8. Liability 
1. Customer's claims for damages are excluded. Excluded from this are the customer's claims for damages which resulted in the injury of life, body, health or the injury of essential contractual obligations (cardinal obligations) as well as the liability for other damages which are based on an intentional or grossly negligent breach of duty of the provider, his legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.

2. In the event of a breach of essential contractual obligations, the provider shall only be liable for the foreseeable damage typical for the contract if this was caused by simple negligence, unless the customer's claims for damages are based on injury to life, body or health.

3. The restrictions of paragraphs 1 and 2 also apply in favour of the legal representatives and vicarious agents of the provider if claims are made directly against them.

4. The limitations of liability resulting from paragraphs 1 and 2 shall not apply if the provider has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The same applies if the provider and the customer have reached an agreement on the quality of the item. 

9. Delivery 
Shipping depends on destination, it may vary from 2-5 working days. 

Belgium, Luxembourg, Netherlands, Czech Republic: 1-3 working days

Finland, France, Austria, Sweden, Greece, Ireland, Italy, Portugal, Spain: 2-5 working days

Croatia, Poland, Slovakia, Slovenia: 2-3 working days

Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary: 3-5 working days

Cyprus, Malta: 2-5 working days

Your order will be sent from Nordisk Freizeit, Max-Weber-Strasse 16, D-25451 Quickborn, germany.

Nordisk Company A/S reserves the right to exclude persons from purchasing through the online shop.
Nordisk Company A/S is under no obligation to deliver goods that are sold out.

We will deliver to any desired address in the countries we have decided to sell to within the EU (e.g. your workplace). The invoice will be sent to the account address. Please indicate in your order if the delivery address does not match your home address.

You also have the possibility to have your shipment delivered to a UPS Access Point. Please take identification with you when you pick up your shipment, as it can only be delivered to you personally. You can find the opening hours and further information about your Access Point at


10. Revocation policy
(1) Consumers generally have a legal right of withdrawal when concluding a long-distance transaction, about which the provider provides information below in accordance with the legal model. In paragraph (2) there is a model revocation form.

Revocation policy

Right of revocation

You have the right to revoke this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
In order to exercise your right of revocation, you must inform us (Nordisk Company A/S, Papirfabrikken 32, DK-8600 Silkeborg, Denmark, Tel. +45 7373 4000, E-mail by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the attached standard form to submit your notice of cancellation. Use of this form is not compulsory.
Submission of your notice of cancellation before the expiry of the cancellation period will be deemed sufficient for compliance with the terms and conditions of cancellation.

Effects of Cancellation

If you cancel this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a different method of delivery from the standard delivery offered by us at an affordable price), without delay and at the latest within fourteen days of the day on which we receive notification of your cancellation of this contract. We will use the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

The goods are to be returned to us without delay and at the latest within fourteen days of the day you inform us of the cancellation of your contract. This period will be deemed to have been respected if the goods are dispatched before the fourteen day period has expired.

Returning the goods is free of charge, as long as you use our returns label. You will find this return label under the link "Returns Label" below. In the case you do not use this return label, you will be liable to pay the return charges yourself.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.

(2) The provider shall provide information on the cancellation form in accordance with the statutory provisions as follows:

Standard Cancellation Form

(If you wish to cancel the contract, please complete this form and send it back to us.)

— at Nordisk Company A/S, Papirfabrikken 32, DK-8600 Silkeborg, Denmark, Tel. +45 7373 4000, E-mail:

— I/we(*) hereby exercise my/our(*) right to cancel my/our(*) agreement with regard to the purchase of the following goods (*)/the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Signature of the consumer (only necessary for notice submitted by paper)
— Date

(*) Please delete as applicable


11. Consumer Arbitration

The European Commission has created an Internet platform for the online settlement of disputes. The online platform should serve as a point of contact for out-of-court settlements of disputes concerning contractual obligations that arise from online purchase agreements. Further information is available under the following link:

At Nordisk Freizeit GmbH we make every effort to settle any differences of opinion arising from our contract with you amicably. Beyond this, Nordisk Freizeit GmbH is neither willing nor obliged to participate in dispute settlement proceedings before a consumer arbitration board.


12. Privacy Notice

In all data processing procedures (e.g. collection, processing and transmission) we proceed according to the legal regulations. Your data which is necessary for business transactions, will be stored and passed on to service providers commissioned by us to the extent necessary for order processing.

Please note: You can object to the use, processing and transmission of your personal data for marketing purposes at any time by sending an informal notification by post to Nordisk Freizeit GmbH, Max-Weber-Strasse 16, D-25451 Quickborn, Germany, Tel. +49 (0) 4106 76770, Fax +49 (0) 4106 767714 or by contacting us online at However, this does not apply to the data required to process your order. After receipt of your objection, we will no longer use, process and transmit the data concerned for purposes other than the processing of your order and will stop sending you advertising material including our catalogues.

Under the German Data Protection Act (Bundesdatenschutzgesetz) you have the right to receive information on the data stored about you free of charge, as well as the right to have such data amended, blocked or deleted if necessary. If further information is required or the correction, blocking or deletion of the data is desired, support is available by phone at +49 (0) 4106 76770.


Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", which are text files saved on your computer, to help the website analyse how users use the site. The information generated by cookies about your use of our website is usually transferred to a Google server in the USA and stored there.

We point out that on this website Google Analytics has been extended by the code "gat._anonymizeIp();" in order to guarantee an anonymised collection of IP addresses (so-called IP-masking). At our instigation, your IP address is therefore only recorded by Google in abbreviated form, which guarantees anonymisation and does not allow any conclusions to be drawn about your identity. Due to the activation of IP-anonymisation on this website, Google will first truncate your IP address within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will a full IP address be transmitted to Google servers in the United States and then truncated. On our behalf, Google will use the aforementioned information to evaluate your use of our website, to compile reports on website activities and to provide us with further services associated with the use of the website and Internet. The IP address transmitted by your browser for the scope of Google Analytics will not be linked with any other data held by Google.

You may disable the use of cookies by adjusting the relevant settings in your browser, however, please note that this may prevent you from using all the functionalities of this website. Furthermore, you can prevent Google from compiling and processing the data (including your IP address) obtained through cookies regarding your website use by downloading and installing the browser plug-in available through the following link:


Right to information, correction, blocking and deletion of stored data
You always have the right to information, correction, blocking and deletion of your stored data. Regarding this matter, you can contact us via email at or by post to the company location stated in the imprint. This right is only limited to the extent that we can suspend the deletion to protect our claims.


13. Electronic Communication

You agree that contract-related communication may take place in electronic form.


14. Contract language/storage of the order text

The contract conclusion will be in German. The purchase order text will not be saved by us and can no longer be called up after completion of the ordering process.


15 Place of Jurisdiction and Applicable Law

In the event of differences of opinion and legal disputes, the law of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). In the case of transactions involving consumers, this choice of law only applies insofar as the protection that is granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.


16. Provider Identification

Nordisk Freizeit GmbH
Max-Weber-Strasse 16
D-25451 Quickborn, Germany
Tel. +49 (0) 4106 76770
Fax +49 (0) 4106 767714
Managing Director: Patrick Laquer

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