Warranty Claims
When you purchase a product from Nordisk Company, you are protected by applicable European consumer legislation. We handle warranty claims directly for both purchases made via our webshop and products bought from authorised retailers (physical stores).
Your rights under EU law
As a consumer, you have a minimum 2-year right to complain in accordance with EU consumer legislation.
The right to complain covers defects and non-conformities that were present at the time of delivery, even if they only become apparent at a later stage. For B2B retailers and partners, complaints are likewise handled directly by Nordisk Company and are assessed individually based on contractual terms and applicable legislation.
What are your remedies?
If your complaint is approved, you may be entitled to one of the following remedies:
- Repair
- Replacement
- Price reduction
- Refund
The appropriate remedy is determined on a case-by-case basis in accordance with EU legislation.
What is not covered?
The right to complain does not cover:
- Normal wear and tear
- Damage caused by improper or inappropriate use
- Damage resulting from lack of or incorrect maintenance
- Damage caused by accidents or external impact
- Damage caused by external factors such as UV radiation, sand, moisture or algae growth
(for example, if a tent is left set up outdoors for an extended period in all types of weather)
You need to document your purchase, for example with a receipt or order confirmation.
If your product is damaged but not covered by the right to complain, we offer other solutions:
- Care & Repair: professional repair and maintenance
- Beyond Repair Guarantee: 50 % off a replacement product if your product cannot be repaired after an accident
Repair & product care (Care & Repair)
Not all issues qualify as a legal complaint.
Many products can instead be professionally repaired, extending their lifespan.
Submit a complaint
Complaints can be submitted quickly and easily via our complaint portal:
Frequently asked questions about warranty claims
You have a minimum of 2 years from the date of delivery to submit a complaint under EU law.
You should submit your complaint within a reasonable time after discovering the issue.
Submitting within 2 months is always considered timely.
- Proof of purchase (order number or invoice)
- A description of the issue
- Photos or video documenting the problem
No. If your complaint is approved, we cover reasonable costs related to the complaint process.
Yes. Discounted or sale items are also covered, except for defects that were clearly disclosed at the time of purchase.
Such cases are not covered by the legal right to complain. We recommend Care & Repair or the Beyond Repair Guarantee instead.
Yes. Retailers and partners can submit complaints directly via the same portal or contact us directly.