When you purchase a product from Nordisk Company, you are protected by applicable European consumer legislation. We handle warranty claims directly for both purchases made via our webshop and products bought from authorised retailers (physical stores).
Warranty claim – your rights under EU law
As a consumer, you have a minimum 2‑year right to complain in accordance with EU consumer legislation.
The right to complain covers defects and non‑conformities that were present at the time of delivery, even if they only become apparent at a later stage. For B2B retailers and partners, complaints are likewise handled directly by Nordisk Company and are assessed individually based on contractual terms and applicable legislation.
What is not covered?
The right to complain does not cover:
The right to complain is valid only upon presentation of a valid receipt or order confirmation.If your product is damaged but not covered by the right to complain, we offer alternative solutions:
Care & Repair – professional repair and maintenance services
Beyond Repair Guarantee – if the product cannot be repaired
Repair & product care (Care & Repair)
Not all issues qualify as a legal complaint.
Many products can instead be professionally repaired, extending their lifespan and reducing environmental impact.
Submit a complaint
Complaints can be submitted quickly and easily via our complaint portal:
You have a minimum of 2 years from the date of delivery to submit a complaint under EU law.
You should submit your complaint within a reasonable time after discovering the issue.
Submitting within 2 months is always considered timely.
Yes. Discounted or sale items are also covered, except for defects that were clearly disclosed at the time of purchase.
Such cases are not covered by the legal right to complain.
We recommend using our Care & Repair services instead.
Yes. Retailers and partners can submit complaints directly via the same portal or contact us directly.
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