Privacy policy

This privacy policy explains how we process your personal data when you visit and shop at nordisk.eu.

Controller

Nordisk Freizeit GmbH
Max-Weber-Strasse 16
25451 Quickborn
Germany
Email: info@nordisk.de
Phone: +49 4106 76770

Our Danish group company Nordisk Company A/S, Papirfabrikken 32, 8600 Silkeborg, Denmark, runs the webshop and part of our customer service on our behalf, including the Beyond Repair Guarantee and Care & Repair.

What data we process and why

When you shop with us

We process your name, address, email address, phone number, order details and payment information to complete your purchase, deliver your order and send you an order confirmation and invoice. We do not see your full card number. This is handled by our payment providers.

Legal basis: performance of the contract (Art. 6(1)(b) GDPR) and our legal obligation to keep accounting records under German commercial and tax law (Art. 6(1)(c) GDPR).

Customer service, withdrawal, returns and claims

When you contact us, withdraw from a purchase, return an item, make a warranty claim, use the Beyond Repair Guarantee or book Care & Repair, we process the information you give us, for example your order number, a description and photos.

Legal basis: performance of the contract and your statutory rights (Art. 6(1)(b) and (c) GDPR) and our legitimate interest in documenting the case (Art. 6(1)(f) GDPR).

If you sign up for our newsletter, we process your email address, your name if you give it, and information about how you use our emails. You can unsubscribe at any time using the link in every email.

Legal basis: your consent (Art. 6(1)(a) GDPR).

Product reviews

If you write a product review, we publish it on our website together with the name you give.

Legal basis: your consent (Art. 6(1)(a) GDPR).

Forms

When you fill in a form on our website, we process the information you enter so we can answer your request.

Legal basis: our legitimate interest in answering requests (Art. 6(1)(f) GDPR), or your consent if the form is a sign-up (Art. 6(1)(a) GDPR).

Cookies, statistics and marketing

We use necessary cookies to make the webshop work, for example the cart and checkout. With your consent, we also use cookies and similar technologies for statistics and marketing, including Google Analytics, Google Ads and Meta (Facebook and Instagram) through Google Tag Manager, ProfitMetrics for measuring our advertising and Klaviyo for email marketing. Part of this runs through server-side tagging on our own subdomain. You give and withdraw your consent in the cookie banner, which you can open again at any time through the link at the bottom of the page.

Legal basis: your consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG). Necessary cookies: § 25(2) TDDDG and our legitimate interest in a working webshop (Art. 6(1)(f) GDPR).

Showing the right webshop

We use your IP address to estimate which country you are visiting from, so we can show you the right webshop.

Legal basis: our legitimate interest in showing relevant content (Art. 6(1)(f) GDPR).

Who we share your data with

We never sell your personal data. We only share it with companies that help us run the webshop, and only as far as necessary. Most of them process the data on our behalf as processors under a data processing agreement.

Group company: Nordisk Company A/S in Denmark, which runs the webshop and part of our customer service.
Webshop and operation: Shopify and the apps installed in our webshop.
Payment: Shopify Payments and Klarna. Klarna can be a separate controller when you pay with Klarna. If you use Shop Pay, Shopify processes your data as a separate controller.
Shipping: Webshipper, AfterShip, DHL, UPS and the local carriers they use for final delivery.
Accounting and order handling: Microsoft Dynamics 365 Business Central and related integrations, and tools that sync orders between our webshops.
Customer service, returns and repairs: Claimlane and our repair workshop in Görlitz, Germany.
Email, forms and reviews: Klaviyo and Hulk Form Builder.
Statistics and marketing (only with your consent): Google, Meta and ProfitMetrics.
Reporting: analytics tools that we use to report on sales.
Cookie consent: Cookie Information.

We may also share data with public authorities if the law requires it.

Transfers outside the EU/EEA

Some of our providers, including Shopify, Klaviyo, Google and Meta, process data outside the EU/EEA, for example in Canada and the USA. These transfers are based on adequacy decisions of the European Commission (including for Canada and the EU-US Data Privacy Framework) or on the European Commission's standard contractual clauses.

How long we keep your data

Orders and invoices: as long as German commercial and tax law requires, currently up to 10 years.
Customer service, returns and claims: 3 years after the case is closed.
Newsletter: until you unsubscribe.
Cookies: as stated in the cookie banner.

Your rights

You have the right to:

access the data we process about you
have incorrect data corrected
have your data deleted
have the processing restricted
receive your data in a common machine-readable format (data portability)
object to processing based on our legitimate interest, and at any time to direct marketing
withdraw your consent at any time. This does not affect the lawfulness of processing before the withdrawal.

To use your rights, contact us at info@nordisk.de. Some rights have limits. For example, we cannot delete data that we must keep under commercial and tax law.

Complaints

You can complain to a data protection supervisory authority, in particular in the EU country where you live or work. The authority responsible for us is the Unabhängiges Landeszentrum für Datenschutz Schleswig-Holstein, Holstenstraße 98, 24103 Kiel, Germany, www.datenschutzzentrum.de.

Changes

We update this policy when our processing of personal data changes. Last updated: 19 October 2026.