Nordisk Beyond Repair Guarantee
50 % off a replacement product after an accident, for 2 years from purchase
Accidents happen, on big and small adventures.
With the Nordisk Beyond Repair Guarantee, you get 50% off a replacement product if your Nordisk gear is damaged in an unforeseen accident.
When you choose Nordisk, you choose equipment crafted to withstand the forces of nature. But even the best gear can be struck by the unexpected. That’s why we’re here to help you back on track quickly, so an accident never stops your adventure.
Frequently asked questions
The Beyond Repair Guarantee gives you the opportunity to replace your product at a reduced price if it has been damaged in an accident that falls outside normal warranty coverage.
This can include, for example:
- Damage occurring during tent pitching or takedown
- Accidents in rough terrain
- Severe weather that exceeds normal conditions
- Unforeseen situations during travel or expeditions
Normal wear, damage caused by incorrect use or lack of maintenance, deliberate damage, theft and loss are not covered.
Defects in materials or workmanship are covered by your statutory rights and handled as a warranty claim.
The Beyond Repair Guarantee lasts for 2 years from the date of purchase. It is in addition to your statutory rights and does not limit them.
You get 50 % off the current full price of the same product. Shipping is charged at our normal rates.
If the product is no longer sold, a replacement through the guarantee is not possible. We may be able to find a solution with a similar product, so please get in touch.
Contact us at info@nordisk.eu with photos of the damage and a short description of what happened.
- Assessment: our team reviews your case and evaluates the damage.
- Offer: we provide you with an offer for a replacement product at a reduced price.
- Back to your adventure: we ensure fast delivery so you can continue your adventures.
No. Photos of the damage are enough for us to assess your case.
The guarantee can be used once per product.
The guarantee applies to Nordisk products bought at full price on da.nordisk.eu, nordisk.eu or nordisk.de. It does not apply to products bought from retailers, in the outlet, at warehouse sales or at a discount.
If the damage can be repaired
Not every accident requires a completely new product. In many cases, your gear can easily be saved, which is often faster and less expensive than a full replacement.
Nordisk has a dedicated Care & Repair programme, where we help with everything from professional sleeping bag and zipper repairs to washing and refreshing down products.
If our assessment shows that your damage can be repaired, or that a down product simply needs washing and refilling, we will guide you to Care & Repair instead of offering a replacement product. This ensures that you get the right solution and extends the lifespan of your gear.
