Refund policy
Right of withdrawal
You can withdraw from your purchase within 14 days without giving a reason. The 14 days start on the day you, or someone you name other than the carrier, receive the goods.
Withdraw online
You can withdraw using our online withdrawal form. After you submit it, you receive an email receipt showing the content of your withdrawal and the date and time it was submitted.
You can also tell us by email at info@nordisk.de or by letter to Nordisk Freizeit GmbH, Max-Weber-Strasse 16, 25451 Quickborn, Germany. A clear statement that you want to withdraw is enough.
Returning your item
If your order has already been shipped, send the item back no later than 14 days after you have told us that you withdraw. The deadline is met if you send the item before the 14 days have passed.
The easiest way is our returns portal, where you register your return and buy a return label: register your return here. You receive the label by email. The price depends on the country you return from and is shown in the portal before you pay:
- Belgium, France, Italy, Luxembourg, Netherlands, Spain: €10
- Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia: €15
- Greece, Malta, Portugal, Sweden: €18
You can also return the item with a shipping provider of your choice. In that case, you pay the return shipping costs directly to that provider.
Your refund
We refund all payments you have made, including the original standard delivery costs, no later than 14 days after we receive your withdrawal. If you chose a more expensive delivery method than our cheapest standard delivery, we do not refund the difference.
We refund to the payment method you used for the purchase, unless we agree otherwise with you. You are not charged any fees for the refund.
We may wait with the refund until we have received the item back or you have shown proof that you have sent it, whichever comes first.
Condition of returned items
You may handle the item as you would in a shop to check its nature, characteristics and functioning, for example by unpacking it and looking at it. If you handle it more than that, you are liable for any resulting loss of value, and we can reduce the refund by that amount.
Please pack the item carefully so it is not damaged on the way back.
Faulty or damaged items
If your item is faulty or arrived damaged, please do not use the withdrawal form. Report it as a warranty claim instead.
Orders from nordisk.de or da.nordisk.eu
If you ordered from our German or Danish webshop, the refund policy of that webshop applies: nordisk.de or da.nordisk.eu.
Questions
If you have a question that is not answered here, contact us at info@nordisk.de.